Brilliant Seeker Services

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Team Leader-bpo/ites


VACANCY DETAILS

Job Title Team Leader-bpo/ites
Gender Preference Any
Number Of Vacancy 1
Industry Area Sales/Marketing
Key Skills Quality improvement,Leadership Skills,People Management
Qualification Professional Degree
Salary (Per Annum) 4 Lac To 7 Lac
Work Experience 3 - 5 Years
Job Requirement Job Specifications:

This is a Team Lead role responsible for building a team that effectively boosts sales as well as deliver superior customer service.
Primary Tasks:
- Direct call center operations as a liaison between customers and call center employees.
- Administer performance management by diagnosing improvement opportunities, monitoring
and providing effective feedback, coaching, professional development, and corrective action
plans.
- Perform quality checks, develop and review performance reports, identify areas to improve, and implement measures to improve performance levels and meet objectives.
- Develop sales skill of each customer service executives to drive revenue growth.
- Coordinate the interviewing, hiring and training of customer service executives as per man-
power planning.
- Monitor interaction between staff and customers to ensure quality assurance standards.
- Review call center statistics to measure staff performance and the need for improvement.
- Leading workflow distribution and floor management to ensure service levels are satisfied.
- Hiring, developing, motivating, coaching, evaluating and retaining qualified staff.
- Maintaining service level, talk/wrap time, data and consumer satisfaction levels.
Experience:
- 4 Years of Experience in an Inbound Call Center & min 1 yr exp as Team Leader
- Graduation Mandatory


JOB LOCATION

Job Country India
Job State / U.T. Karnataka
Job City Bangalore


COMPANY PROFILE

Company Name Brilliant Seeker
About Company Our company is reckoned among the most reliable consultants across the city as far as placement is concerned. With the incredible staff that we have, we have been able to extended remarkable services to everyone we serve. We recruit highly qualified professionals for companies, and make this task, easier for them. We function with respect to the latest industry standards. Our company has witnessed a steady growth, and the credit mostly goes to our extraordinary professionals. Join hands with us


CONTACT DETAILS

Email ID hr4@brillantseeker.com